HAC Phones

Hearing aids do not always function well with wireless handsets. Hearing aids operate by using a microphone to pick up sound waves, converting the sound waves into electrical signals to be amplified. Distortion or amplification of unwanted sound (noise) often occurs.

The FCC’s hearing aid compatibility requirements address hearing aids that operate in either of two modes – acoustic coupling (“M” rating) or inductive coupling (“T” rating). Hearing aids operating in acoustic coupling mode receive through a microphone and then amplify all sounds surrounding the user, including both desired sounds, such as a telephone’s audio signal, and unwanted ambient noise. Hearing aids operating in inductive coupling mode turn off the microphone to avoid amplifying unwanted ambient noise, instead using a telecoil to receive only audio signal-based magnetic fields generated by inductive coupling-capable telephones. The FCC’s “M” and “T” ratings indicate whether a handset can be expected to function well with a hearing aid and are generally marked clearly on the handset packaging. The “M” or “T” rating does not guarantee that the handset will function without distortion or noise, so Kaplan Telephone Company recommends that you test the handset before purchasing.

Levels of Functionality

Kaplan Telephone Company offers HAC-compatible handsets and devices in all major price categories, including low-cost (“C” level) (<$100), moderate-cost (“B” level) ($100 – $250), and high-end/feature rich (“A” level) (>$250). Costs generally correlate with the number of features, but, if through experience, Kaplan Telephone Company finds that a certain handset contains features that work well with hearing aids, such as volume control, it will be labeled accordingly with a “A” level for functionality. Kaplan Telephone Company sales staff is trained to assist all existing and prospective customers looking for a HAC-compliant device/handset. HAC-compatible handsets and devices vary in their inherent “levels of functionality,” but typically at least one (1) HAC-compliant handset/device with features and services typical of its price category can be found that meets each customer’s price range.

Hearing Aid Compatible Phones

Device Model Rating Functionality
Apple iPhone 11BCG-E3309AM3, T4 1/21-currentHigh End/Feature Rich 3G 800/850/1900 4G 850/900/1800/1900
Apple iPhone 11 ProBCG-E3305AM3, T4 1/21-8/21High End/Feature Rich 3G 800/850/1900 4G 850/900/1800/1900
Apple iPhone 11 Pro MaxBCG-E3306AM3, T4 1/21-currentHigh End/Feature Rich 3G 800/850/1900 4G 850/900/1800/1900
Apple iPhone 12BCG-E3542AM3, T4 1/21-currentHigh End/Feature Rich 4G 850/900/1800/1900 5G 850/900/1800/1900
Apple iPhone 12 ProBCG-E3545AM3, T4 1/21-currentHigh End/Feature Rich 4G 850/900/1800/1900 5G 850/900/1800/1900
Apple iPhone 12 Pro MaxBCG-E3548AM3, T4 1/21-currentHigh End/Feature Rich 4G 850/900/1800/1900 5G 850/900/1800/1900
Apple iPhone 13BCG-E3997AM3, T4 11/21-currentHigh End/Feature Rich 4G 850/900/1800/1900 5G 850/900/1800/1900
Apple iPhone 13 ProBCG-E4000AM3, T4 11/21-currentHigh End/Feature Rich 4G 850/900/1800/1900 5G 850/900/1800/1900
Apple iPhone 13 Pro MaxBCG-E4003AM3, T4 11/21-currentHigh End/Feature Rich 4G 850/900/1800/1900 5G 850/900/1800/1900
Apple iPhone SEBCG-E3500AM3, T4 1/21-currentHigh End/Feature Rich 3G 800/850/1900 4G 850/900/1800/1900
Apple iPhone XrBCG-E3220AM3, T4 1/21-8/21High End/Feature Rich 3G 800/850/1900 4G 850/900/1800/1900
Apple iPhone XS MaxBCG-E3219AM3, T4 1/21-8/21High End/Feature Rich 3G 800/850/1900 4G 850/900/1800/1900
Kyocera S2720V65S2720M4, T4 1/21-8/21 1/21-8/21Low End 3G 800/1900 4G 800/1900
Kyocera E4810V65E4810M4, T4 1/21-current 1/21-currentLow End 3G 800/850/1900 4G 850/900/1800/1900
Samsung SM-991U S21 A3LSMG991UM3,T3 4/21-currentHigh End/Feature Rich 4G 850/900/1800/1900 5G 850/900/1800/1900
Samsung SM-996U S21+A3LSMG996UM3,T3 4/21-currentHigh End/Feature Rich 4G 850/900/1800/1900 5G 850/900/1800/1900
Samsung SM-998UA3LSMG998UM3,T3 4/21-currentHigh End/Feature Rich 4G 850/900/1800/1900 5G 850/900/1800/1900
Samsung SMA326U A32A3LSMA326UM3, T3 7/21-currentLow End/Feature Rich 3G 800/850/1900 4G 850/900/1800/1900
Samsung SM-G955U S8+ A3LSMG955UM3, T3 1/21-current 1/21-currentHigh End/Feature Rich 3G 800/850/1900 4G 850/900/1800/1900
Samsung SM-G965U S9+ A3LSMG965UM4, T3 1/21-8/21 1/21-8/21High End/Feature Rich 3G 800/850/1900 4G 850/900/1800/1900
Samsung SM-G970U S10eA3LSMG970UM4, T3 1/21-4/21 1/21-4/21High End/Feature Rich 3G 800/850/1900 4G 850/900/1800/1900
Samsung SM-G973U S10 A3LSMG973UM4, T4 1/21-current 1/21-currentHigh End/Feature Rich 3G 800/850/1900 4G 850/900/1800/1900
Samsung SM-G975U S10+A3LSMG975UM4, T3 1/21-current 1/21-currentHigh End/Feature Rich 3G 800/850/1900 4G 850/900/1800/1900
Samsung SM-G981U S20 A3LSMG981UM3, T3 1/21-3/21 1/21-3/21High End/Feature Rich 3G 800/850/1900 4G 850/900/1800/1900
Samsung SM-G986U S20+A3LSMG986UM4, T3 1/21-current 1/21-currentHigh End/Feature Rich 3G 800/850/1900 4G 850/900/1800/1900
Samsung SM-G988U S20 UA3LSMG988BM3,T4 1/21-current 1/21-currentHigh End/Feature Rich 3G 800/850/1900 4G 850/900/1800/1900
Samsung SM-N960U Note 9A3LSMN960UM4, T3 1/21-current 1/21-currentHigh End/Feature Rich 3G 800/850/1900 4G 850/900/1800/1900
Samsung SM-N981Note 20A3LSMN981BM3, T3 1/21-9/21 1/21-9/21High End/Feature Rich 3G 800/850/1900 4G 850/900/1800/1900
Samsung SM-N986 Note 20 UA3LSMN986UM3, T3 1/21-current 1/21-currentHigh End/Feature Rich 3G 800/850/1900 4G 850/900/1800/1900

Note: The list of compatible handsets is subject to change and this Web site is updated on a regular basis. For the most current list of phones, please call the main office at 337-643-2255.

Try it before you buy

Hearing loss and hearing aids are highly individualized so customer who use hearing aids are encouraged to try hearing aid compatible phones at Kaplan Telephone Company owned and operated wireless stores to determine which phones will work best for them.

These handsets have been tested and rated for use with hearing aids for some of the wireless technologies that they use. However, there may be some newer wireless technologies used in these phones that have not been tested yet for use with hearing aids. It is important to try the different features of these phones thoroughly and in different locations, using your hearing aid or cochlear implant, to determine if you hear any interfering noise. Consult your service provider or the manufacturer of the handset for information on hearing aid compatibility. If you have questions about return or exchange policies, consult your service provider or phone retailer.

For More Information

Access Wireless

Access Wireless – Hearing Category FAQ

www.gari.info

www.fcc.gov/hearing-aid-compatibility-wireless-telephones

 

Last updated 1.3.2022