HAC Phones

Hearing aids do not always function well with wireless handsets. Hearing aids operate by using a microphone to pick up sound waves, converting the sound waves into electrical signals to be amplified. Distortion or amplification of unwanted sound (noise) often occurs.

The FCC’s hearing aid compatibility requirements address hearing aids that operate in either of two modes – acoustic coupling (“M” rating) or inductive coupling (“T” rating). Hearing aids operating in acoustic coupling mode receive through a microphone and then amplify all sounds surrounding the user, including both desired sounds, such as a telephone’s audio signal, and unwanted ambient noise. Hearing aids operating in inductive coupling mode turn off the microphone to avoid amplifying unwanted ambient noise, instead using a telecoil to receive only audio signal-based magnetic fields generated by inductive coupling-capable telephones. The FCC’s “M” and “T” ratings indicate whether a handset can be expected to function well with a hearing aid and are generally marked clearly on the handset packaging. The “M” or “T” rating does not guarantee that the handset will function without distortion or noise, so Kaplan Telephone Company recommends that you test the handset before purchasing.

Levels of Functionality

Kaplan Telephone Company offers HAC-compatible handsets and devices in all major price categories, including low-cost (“C” level) (<$100), moderate-cost (“B” level) ($100 – $250), and high-end/feature rich (“A” level) (>$250). Costs generally correlate with the number of features, but, if through experience, Kaplan Telephone Company finds that a certain handset contains features that work well with hearing aids, such as volume control, it will be labeled accordingly with a “A” level for functionality. Kaplan Telephone Company sales staff is trained to assist all existing and prospective customers looking for a HAC-compliant device/handset. HAC-compatible handsets and devices vary in their inherent “levels of functionality,” but typically at least one (1) HAC-compliant handset/device with features and services typical of its price category can be found that meets each customer’s price range.

Hearing Aid Compatible Phones

Note: The list of compatible handsets is subject to change and this Web site is updated on a regular basis. For the most current list of phones, please call the main office at 337-643-2255.

Try it before you buy

Hearing loss and hearing aids are highly individualized so customer who use hearing aids are encouraged to try hearing aid compatible phones at Kaplan Telephone Company owned and operated wireless stores to determine which phones will work best for them.

These handsets have been tested and rated for use with hearing aids for some of the wireless technologies that they use. However, there may be some newer wireless technologies used in these phones that have not been tested yet for use with hearing aids. It is important to try the different features of these phones thoroughly and in different locations, using your hearing aid or cochlear implant, to determine if you hear any interfering noise. Consult your service provider or the manufacturer of the handset for information on hearing aid compatibility. If you have questions about return or exchange policies, consult your service provider or phone retailer.

For More Information

Access Wireless

Access Wireless – Hearing Category FAQ

www.gari.info

www.fcc.gov/hearing-aid-compatibility-wireless-telephones

Last updated 12.14.2023