Kaptel has strict policies governing employee access to customer records. We access customer accounts, records or reports for authorized business purposes only. We educate our employees about their obligation to safeguard customer information and telephone calls, and we hold them accountable for their actions.
Privacy is a priority for Kaptel when we develop new products and services. Kaptel conducts a privacy review as part of its product development process.
Kaptel obtains information about customers that helps us to provide service, and we use that information for business purposes only. Kaptel does not provide customer information to any outside party unless required by law.